Privacy Policy
Last updated: September 2026
Scents Sent (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, subscribe to our newsletter or contact us.
Who We Are
Scents Sent is responsible for your personal data.
Business name:
Scents Sent
Email:
For the purposes of UK data protection law, Scents Sent is the data controller responsible for your personal information.
Information We Collect
We may collect and process the following information:
Personal details:
- Name
- Billing address
- Delivery address
- Email address
- Telephone number (where provided)
Order information:
- Products purchased
- Order history
- Delivery details
- Communication relating to your orders
Payment information:
- Payment details are processed securely by our payment providers. We do not store your full payment card details.
Marketing information:
- Email address and preferences where you choose to subscribe to our newsletter.
Website information:
- Information about how you use our website, including cookies, device information and website activity.
Technical and security information:
We may collect technical information when you visit our website, including your IP address, approximate geographical location, browser type, device information and details of your interactions with our website. This information may be collected through website analytics, security monitoring and website activity logs.
How We Collect Your Information
We collect information when you:
- Place an order through our website
- Subscribe to our newsletter
- Contact us with an enquiry
- Browse our website using cookies and analytics technologies
How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver your purchases
- Communicate with you about your orders
- Respond to enquiries
- Provide customer support
- Send marketing emails where you have chosen to subscribe
- Improve our website and customer experience
- Meet our legal and regulatory obligations
Our Legal Basis for Processing Your Data
Under UK GDPR, we process your personal information because:
Contract:
We need to process your information to fulfil orders you place with us.
Legal obligation:
We may need to retain certain information to comply with accounting, tax and legal requirements.
Legitimate interests:
We may use information to operate and improve our business, prevent fraud and provide customer service.
We may also process technical information and website activity data for security and fraud prevention purposes, including identifying unusual activity, investigating potentially suspicious access attempts, protecting our website and helping prevent misuse of our services.
Consent:
Where you choose to subscribe to marketing communications, we process your information based on your consent. You can withdraw your consent at any time.
Payments
Payments made through our website are processed securely by third-party payment providers, including Stripe and PayPal.
We do not store your complete payment card details.
Payment providers process your information in accordance with their own privacy policies.
Delivery Information
To fulfil your orders, we share necessary delivery information with our chosen delivery providers, including Royal Mail.
This may include your name and delivery address.
Email Marketing
If you choose to subscribe to The NoseLetter, your email address will be used to send you fragrance news, updates, offers and information about Scents Sent.
Our email marketing is managed through Squarespace Email Campaigns.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in each email.
Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality, understand website usage and enhance your experience.
For more information about the cookies we use and how you can manage your preferences, please see our Cookie Policy.
How We Protect Your Information
We take appropriate measures to protect your personal information against loss, misuse, unauthorised access or disclosure.
While we take reasonable steps to protect your information, no online system can be guaranteed to be completely secure.
How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes it was collected.
Order and transaction information may be retained for legal and accounting purposes.
Marketing information is retained until you unsubscribe or request removal.
Technical and website activity information, including IP addresses and security logs, is retained only for as long as necessary for website administration, security monitoring, fraud prevention and related legitimate business purposes, in accordance with our data retention practices and applicable legal requirements.
Sharing Your Information
We do not sell, rent or trade your personal information.
We only share information with trusted third parties where necessary to operate our business, including:
- Squarespace (website hosting, ecommerce and email campaigns)
- Stripe and PayPal (payment processing)
- Royal Mail (delivery services)
These providers process information according to their own privacy policies.
Your Rights
Under UK GDPR, you have rights including:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your information where appropriate
- The right to restrict or object to certain processing
- The right to withdraw consent for marketing communications
To exercise any of these rights, please contact:
Complaints
If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
Information Commissioner’s Office
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services or legal requirements.
Any updates will be published on this page with the revised date shown at the top.